help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2020 04:51 - last edited on ‎09-10-2020 14:23 by Fitbit Moderator

‎09-10-2020 04:51 - last edited on ‎09-10-2020 14:23 by Fitbit Moderator

My versa light has a black screen, it is working and I can see all my stats on the app. I tried resetting it and changing clock face, nothing is bringing the screen back up. Any more suggestions? I already tried pressing the back bottom multiple times .

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎09-10-2020 14:32 - edited ‎10-10-2023 12:53

‎09-10-2020 14:32 - edited ‎10-10-2023 12:53

Hi there @rubyan38, welcome on board. I'm sorry to hear that your Versa Lite's screen has gone blank. I appreciate your time and efforts in troubleshooting your watch prior to posting here.

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes