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Versa Lite blank screen

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‎09-11-2020 18:02 - last edited on ‎09-12-2020 09:06 by Fitbit Moderator

‎09-11-2020 18:02 - last edited on ‎09-12-2020 09:06 by Fitbit Moderator

I updated my versa lite a couple days ago. I placed it on the charger and the screen went black. According to the app, it is charged and is tracking my stats. I tried resetting it and changing the clock face, nothing is bringing the screen back up.  I've tried pressing/holding the back bottom multiple times...  I've since let the battery run out completely, followed by a full charge - still nothing. It seems odd that this has coincided with the update. Any help you could provide would be greatly appreciated. 

 

 

Moderator Edit: Clarified subject

 

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‎09-12-2020 09:08

‎09-12-2020 09:08

Hi there @Dlundrigan, welcome to the Community Forums. I'm sorry to hear about your Versa Lite's screen behavior, I understand how you must be feeling about it. Thanks for taking the time to troubleshoot your watch prior to posting here, nice way to go! 

 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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