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Versa Lite blank screen

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‎03-23-2021 13:24 - last edited on ‎03-25-2021 11:13 by Fitbit Moderator

‎03-23-2021 13:24 - last edited on ‎03-25-2021 11:13 by Fitbit Moderator

Hi, my Fitbit versa lite screen has stopped working. You can feel the vibration as you touch the screen, so it’s still on. I have the forums and done all troubleshooting. Changed clock face, factory reset. But nothing appears. You can see the screen outline( like a back light) but nothing else. 

can anyone help?

 

 

Moderator Edit: Clarified subject

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‎03-25-2021 11:12 - edited ‎12-15-2023 09:57

‎03-25-2021 11:12 - edited ‎12-15-2023 09:57

Hi there, @Kitjones. Welcome to the Community Forums. Thanks for troubleshooting the issue with your Versa Lite before reaching out. 

I've seen you got in touch with our Support Team after posting here and they were helping you until your chat got disconnected. Please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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