Versa Lite blank screen

[Amgimlin_520]

So my versa lite is vibrating when I get notifications but nothing is coming on the screen. I tried to reset it and it just flashed blue and green streaks across the screen. I can get the backlight to come in but no information besides a black screen 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Amgimlin_520. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

According to your post, it seems like your Versa Lite is still syncing. That being the case, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

By the way, I've moved your post to the Other Versa Smartwatches board for organization purposes.

Hope that helps. 

[Amgimlin_520]

I have tried to update the clock face and it just tells me that unable to
connect to device and then install failed please try again later

[Marcia_914]

This happened with my versa lite today, too! One minute it was working, and then all of a sudden the screen went blurry and now it’s blank. 

[MarreFitbit]

@Amgimlin_520 I appreciate you had followed the tips and recommendations provided above. At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. We hope your issue is solved soon.

Hi, @Marcia_914. Welcome on board. Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. Hope that does the trick for you.

[Marcia_914]

Neither of those suggestions worked.

[MarreFitbit]

@Marcia_914 Thanks for following the steps I suggested above. I understand how disappointing this can be.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.