Versa Lite blank screen

[joeman013]

My mum’s versa lite has a blank screen and nothing I’ve tried has worked I tried resetting and rebooting it as well as letting it sit for a few days to drain the battery and try again.  Please help me help mum. She’s 77.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @joeman013. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your mom's Versa Lite screen is still blank. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[joeman013]

Hi,

Thanks for your prompt response. I brought the watch over to my place but had to leave her phone with her so I’ve left it in to charge for the evening and will try the steps above when I see her again over the weekend. 

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Hi,

Apologies for taking a while to get back to you but I’m here at my mums place. The watch is syncing but there’s no display on the screen. I’ve tried to change watch faces as well as rebooted the device and the screen is still blank. 

What other options do I have?