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Versa Lite cracked screen

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‎06-17-2020 08:45 - last edited on ‎06-20-2020 20:37 by Fitbit Moderator

‎06-17-2020 08:45 - last edited on ‎06-20-2020 20:37 by Fitbit Moderator

I had my Fitbit Versa lite for literally 4 days when I accidentally lightly hit a door frame, which immediately caused the screen to crack. I loved the look and have always found the app to be superior to others, but Fitbit need to make the screen harder wearing. I'm wondering how many others have had similar issues.

 

Moderator Edit: Clarified subject

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‎06-20-2020 20:36

‎06-20-2020 20:36

Hi @PetProject, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for the feedback that was shared, I'm sorry to know that the screen of your Versa Lite is cracked. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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