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Versa Lite disconnecting from sync

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‎04-17-2020 08:34 - last edited on ‎04-30-2020 07:13 by Fitbit Moderator

‎04-17-2020 08:34 - last edited on ‎04-30-2020 07:13 by Fitbit Moderator

My Versa Lite has been un-syncing itself from my phone. This is the second time in three days I go to update my Fitbit app and my phone cannot find my watch. I had to totally reset the watch last time, it’s getting frustrating. Anyone know how to fix the problem permanently? I’m unable to chat/contact customer support.

 

 

Moderator edit: format

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‎04-30-2020 07:12

‎04-30-2020 07:12

Hi @Cakies07, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'm sorry to hear about the syncing issues that your Versa Lite has experienced. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

See you around.

JuanJo | Community Moderator

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