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Versa Lite display is blank

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‎01-08-2021 18:13 - last edited on ‎01-13-2021 17:04 by Fitbit Moderator

‎01-08-2021 18:13 - last edited on ‎01-13-2021 17:04 by Fitbit Moderator

My Versa Lite screen has gone blank, it happened a couple hours after fully charging, the sensors on the bottom are working and it will sync with the app but no picture? I have already reset it and tried changing the clock face but still no picture? The watch is less than a year old actives in March 2020 I believe 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-09-2021 00:02

‎01-09-2021 00:02

Hi, as you have done troubleshooting, probably best to contact Fitbit Support  directly.They may be able to help you under guarantee.

Author | ch, passion for improvement.

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‎01-13-2021 17:09

In response to Guy_

‎01-13-2021 17:09

Hi @Sarajean83686, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Customer Support team informed me that they received your email regarding this situation and soon will send you information to get you back on track. That said, my best advice for you at this moment will be to keep an eye on your email inbox and spam folders because they'll be in touch with you in a timely manner.

 

I'll be around if you need anything else. 

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