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Versa Lite display issue

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‎03-05-2020 21:01 - last edited on ‎03-10-2020 14:30 by

‎03-05-2020 21:01 - last edited on ‎03-10-2020 14:30 by

After my fitbit completed the update. My main screen will no longer display and if it does its distorted and I cant see the screen. Extremely angry right now. I haven't even had it a week yet. I have a galaxy s9

 

 

Moderator edit: subject for clarity

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‎03-10-2020 14:29

‎03-10-2020 14:29

Welcome to the Fitbit Community, @Shea1012. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa Lite display. I am sorry that you are going through this situation, I totally understand how you are feeling as you haven't had it a week yet. 

 

I recommend doing the following:

 

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
  2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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