Versa Lite display issues

[bmagee83]

Whenever I make my watch wake up (either by looking at it or tapping) the screen flares from the middle of it, almost like a sunburst. It does it with the screen brightness changed and with different watch faces. It eventually fades away but leaves a dark spot making some things unreadable. Anyone ever had this issue before?

Its a versa lite and is synced to a Samsung galaxy s10+. I've tried a restart and a factory reset and it's still doing it. Haven't gotten it wet besides sweat but clean is regularly.

Any help is much appreciated!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @bmagee83, welcome to our Fitbit Community! Regarding the display issues that your Versa Lite experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via Twitter and email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.