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Versa Lite display not working

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‎05-15-2020 17:20

‎05-15-2020 17:20

Hey everyone!

 

I've had my Versa Lite for just over a year and a couple of months ago the display stopped working.  I did the normal thing and emailed support through the website (on March 15th) but never heard back.  After getting distracted with my courses being moved to online and then finishing them I didn't get a chance to follow up until now.  The individual was very nice and walked me through a factory reset, something I had tried before and sadly still didn't work, they then explained that my warranty expired March 29th and there was nothing they could do.  Admittedly I did email support again just now explaining the issue but thought I would post here too.

 

Now that I'm done venting, is there anyone that had a problem with their displays and managed to get it fixed?  When I do the factory reset, something I've tried multiple times, there isn't any of the expected change.  No logo, no vibration, none of the lights on the back working; just a screen that seems to light up with nothing on it.  Any help would be wonderful as I just don't have the money to buy a new one...

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‎07-06-2020 05:43

‎07-06-2020 05:43

Hi @CarriJane, welcome to our Fitbit Community. I'm sorry to hear about the display issues that your Fitbit Versa has experienced. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-06-2020 06:17

In response to JuanJoFitbit

‎07-06-2020 06:17

Hi JuanJo,

First, thank you for looking into this for me as I really appreciate it!

 

Second, I did contact support via chat, and though sadly I can't remember his name, the individual who helped me was very nice.  However, weeks before talking with him I did submit a message using this link 

https://help.fitbit.com/?cu=1&i=1

It was after I had heard no response that I tried to get in contact about the issue some other way. 

 

Sorry for being such a hassle but once again thank you 🙂

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