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Versa watch won't charge

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‎07-04-2020 13:03

‎07-04-2020 13:03

I have cleaned it.

I have pressed the buttons for the logo to appear and nothing.

I have plugged it into an outlet or USB and the only thing that shows is 0%.

I have left it on the charger for hours and it is still at 0%.

I have done all of these steps under the instruction of the fitbit live chat with Reen and Jason and each time they have said I'd be eligible for a replacement and when I give my information  country, purchase date, and location they have discontinued the chat afterwards. 

 

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‎07-06-2020 06:18 - edited ‎06-08-2024 11:20

‎07-06-2020 06:18 - edited ‎06-08-2024 11:20

Hi there @Jaxxson2020, welcome to the Community Forums. Thanks for the detailed information in your post about the steps you've tried in order to fix the charging difficulties with your Versa. Nice way to go! 

I've seen that you contacted our Support Team after posting here and they helped you to get back on track. 😉

Please let us know if there's anything else we may do for you. 

Maria | Community Moderator, Fitbit


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