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Versa Lite display stopped working

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‎01-26-2020 16:27 - last edited on ‎01-27-2020 11:02 by

‎01-26-2020 16:27 - last edited on ‎01-27-2020 11:02 by

Had my versa lite for 10 days.  Display has stopped.  I tried resetting (held left button for 10 to 15 seconds).  I feel it vibrate, the screen in blank, then screen goes dark.  

 

 

Moderator edit: subject for clarity

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‎01-26-2020 22:07

‎01-26-2020 22:07

Hi @pstanford That doesnt sound good. I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-27-2020 11:00

In response to NellyG

‎01-27-2020 11:00

Welcome to the Fitbit Community, @pstanford. It's great to see you around, @NellyG. 

 

@pstanford I am sorry to hear the display stopped working on your Versa Lite. Thank you for your efforts to resolve the issue by doing a restart and providing the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

@NellyG thank you for your help.

 

I'll be around if you have any additional questions. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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