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Fitbit Versa lite screen freezing and keeps restarting

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‎01-26-2020 17:14

‎01-26-2020 17:14

I got my Fitbit for Christmas and have had it for a month and the touch screen is unresponsive. I tried to restart it but now it continues to restart. To try and fix it I removed it from my Fitbit account and then tried to reconnect it but when the code comes op the screen stays black. I have also tried the 8sec factory reset method and nothing changes. Im looking forward to getting some help for this issue. 

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‎01-26-2020 22:05

‎01-26-2020 22:05

Hi @Teahn  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-27-2020 10:50

In response to NellyG

‎01-27-2020 10:50

Welcome to the Fitbit Community, @Teahn. It's nice to see you around, @NellyG. 

 

@Teahn I appreciate your participation in the Forums and sharing the details of the issue with your Versa Lite screen. Thank you for sharing the troubleshooting steps you've tried. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

@NellyG thank you for your support! 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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