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Versa Lite distance and steps wrong

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‎08-04-2021 04:51 - last edited on ‎08-05-2021 11:11 by

‎08-04-2021 04:51 - last edited on ‎08-05-2021 11:11 by

I’ve been using my Versa Light for over two years.   I walk the same route most days. In the past week, the Fitbit is suddenly recording steps and distance incorrectly. It’s indicating the miles  as too short. And the steps vary from fat to to day.  Yesterday I was showing 4000 steps for a walk that usually registers 5000. Today that same walk registered 5700.  What’s going on? I haven’t changed a single thing on settings.  

 

 

Moderator edit: subject for clarity 

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‎08-05-2021 11:10 - last edited on ‎04-28-2024 03:22 by Fitbit Moderator

‎08-05-2021 11:10 - last edited on ‎04-28-2024 03:22 by Fitbit Moderator

Welcome to the Fitbit Community, @Heydaymelissa.

Thanks for the details shared in your post. I understand your concern. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. For more information about accuracy of Fitbit devices, see How accurate are Fitbit devices? 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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