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Versa Lite - distance reflecting incorrectly

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‎06-11-2020 09:56 - last edited on ‎06-21-2020 17:19 by

‎06-11-2020 09:56 - last edited on ‎06-21-2020 17:19 by

My.kilometres are registering as such 0.21 instead of kilo 5 

 

 

Moderator edit: subject for clarity

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‎06-21-2020 18:22 - last edited on ‎09-14-2024 11:17 by Fitbit Moderator

‎06-21-2020 18:22 - last edited on ‎09-14-2024 11:17 by Fitbit Moderator

Welcome to the Fitbit Community, @Helenbekker.

I am sorry to hear that your distance is not showing correctly. I appreciate the additional details and I am here to help. Fitbit devices use this formula to calculate distance: Steps x Stride Length = Distance Traveled. Your stride length is determined by your height and sex. I recommend confirming if your height is correct on your Fitbit account. For more information, see How do I manage my Fitbit profile?

For additional information about accuracy of Fitbit devices, see How accurate are Fitbit devices?

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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