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Versa Lite doesn't automatically recognize activities

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My auto detection if exercise is not working.  Is there anyway to correct this issue so that calories and active minutes can be more accurate?

 

 

Moderator edit: subject for clarity

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Welcome to the Fitbit Community, @SunsetRunner. 

 

I am sorry to hear your activities are not being automatically recognized by your Versa Lite. Most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature. SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly. For more information about how SmartTrack tracks activities, please review our help article: How do I track my activity with my Fitbit device?

 

You can always manually log your exercises by following the steps from this help article: How do I manually log exercises in the Fitbit app?

 

Let me know the outcome, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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