Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[Ann133]

Yeah, they are deleting my posts too.  Wish they would answer my questions

Sent from Yahoo Mail on Android

[Rich_Laue]

@SunsetRunner what are these references to a win 10 referring to? 

I can't think of anything with the Versa lite that can not be done through a phone. 

[GoyoM]

If you brick your Versa Lite, you'll need a Windows 10 laptop to re-install the firmware. 

[Ann133]

I have 2 that are bricked because ssd's support told e to do a factory reset even though the website told me not to.  I dont have win10.

Moderator edit: format

[GoyoM]

Find a friend, sibling, etc. who has one and you can fix your Versa Lite.  It requires a Windows 10 laptop. Basically, it involves stopping Fitbit on your phone, then set up the Fitbit app on my Win 10 laptop.. After that you connect the USB charger to the USB port on my laptop. Use laptop Bluetooth to pair Fitbit with the Win 10 laptop. and then start the update from within the WINDOWS 10 app (not the phone app).

[John_re]

Does it also work with MacBook? 

[ranjinipilla]

Yeah,I know -So I am waiting for a Factory Recall or something to explain this problem but some people report success with computers using Windows programs.Ranjini

[Rich_Laue]

The Versa light can not communicate through the USB cable. The only thing a user can do is by plugging in the charging cable is to charge, restart, or factory reset the tracker. This can be done with any power source. 

If support asked you to restart the device, and it hasn't powered on, then support should be responsible. 

[AlphaSquad]

I got it to work, I turned off my phone.  Hooked it up to my computer,  (my computer has built-in wifi) reset my Fitbit Versa Lite. Started searching for my versa,  found it. Downloaded the Fitbit app. My bluetooth found my versa while I was waiting for the download. Logged in, it found my Fitbit. Started syncing. Then presented a "Sync Failed" screen on my computer.  But my Fitbit presented a "activity" line at about 95% and appeared to be moving...tried again to complete sync on computer,  immediate "Sync Failed" screen. My Fitbit vibrated,  and FINALLY RESET!  I have a clock face back,  it still hasn't synced to my phone yet,  even though it says it has... big problem over,  small problem to overcome...Sent from my magical inanimate box that I talk to, and it talks back.

[ranjinipilla]

Good for you but am concerned that we have had no help from customer support thus far !Ranjini

[sophieerica]

My fitbit Versa - Not Lite Edition has frozen since I was asked to update my software. This is over 12 hours ago. I have tried plugging it in to the computer and it was in Wi Fi and charging when I attempted the update. It is now frozen on the Fitbit Logo - Help me please. I use my Versa everyday.

[judy60]

Oh no mine have been updating for over an hour. I use my all the time sorry it did up date

[Ann133]

They monitor the forum but never offer help or answer questions.  Bad service.

[ShaunaML]

I was so happy to have the watch working I didn’t realize the firmware wasn’t updated till the next day. I was planning on borrowing the same Win10 laptop to do the firmware but you’re saying the firmware still isn’t going to take? Did you try and have to reset it again? I’m not going to ask the favor of borrowing the laptop if it is a waste of time. Thanks in advance for the advice. 

[elijahvidal]

hi so my versa lite actually finished its firmware update however the fitbit would reset on its own and it has been on a loop. I’ve restarted my phone and its still happening. What do i do?

[ranjinipilla]

have you tried a Factory reset?
Ranjini

[galaxyking]

 No, I gave up on them and placed my smart watch in a drawer until the fix comes. If not, this is my last smart watch and advising othersto think twice about purchasing one.

[Ann133]

More times than I can count.  They had me do factory reset to 2 fitbit replacements when the website said not to which ruined the fitbits.
Sent from Yahoo Mail on Android

[HareBall11]

What is it about factory resets that is so bad? I reset mine at least 3 times and never had an issue with it. Also mine is working now.

Moderator edit: format

[Ann133]

after the resets both have a red X and say data not synced. No matter what I try it will do nothing.