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Versa Lite heart rate and touchscreen issues

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‎06-04-2020 13:52 - last edited on ‎06-17-2020 04:24 by Fitbit Moderator

‎06-04-2020 13:52 - last edited on ‎06-17-2020 04:24 by Fitbit Moderator

My Fitbit Versa Lite is not tracking my BPM consistently. When on my wrist it’s showing blank at times. I’m also having issues with the touchscreen a bit, towards the bottom half.

 

 

Moderator edit: updated subject for clarity

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‎06-17-2020 04:23

‎06-17-2020 04:23

Hi @Kate2701, welcome to our Fitbit Community! Regarding the heart rate and touchscreen issues that your Versa Lite has experienced, I was able to get in touch with our Support team and was told that they assisted you via phone and email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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