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Versa Lite heart rate not registering

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‎04-01-2020 00:06 - last edited on ‎04-20-2020 07:37 by Fitbit Moderator

‎04-01-2020 00:06 - last edited on ‎04-20-2020 07:37 by Fitbit Moderator

The watch no longer registers my heartrate - any ideas? I have switched it on/off in settings many times, estarted the watch - no luck.

 

 

Moderator edit: updated subject for clarity

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‎04-20-2020 07:37 - edited ‎04-20-2020 07:38

‎04-20-2020 07:37 - edited ‎04-20-2020 07:38

Hi @LouisJJvR, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I would like to follow up on the heart rate issues that your Fitbit Versa Lite is experiencing. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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