02-13-2021
05:01
- last edited on
02-13-2021
06:06
by
JuanJoFitbit
02-13-2021
05:01
- last edited on
02-13-2021
06:06
by
JuanJoFitbit
Heart rate sensor not working. Still receiving notifications and steps counting. Restarted, rebooted etc etc.
Moderator edit: updated subject for clarity
Best Answer02-13-2021 06:05
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
02-13-2021 06:05
Hi @SunsetRunner, welcome to our Fitbit Community. Regarding the heart rate sensor issue that your Versa Lite has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.
Please try the troubleshooting steps that are listed in this help article. This article contains steps that you may already have tried but you can skip them and proceed with the rest.
Finally, monitor your watch during the next 24 hours and see if the issue gets fixed.
Keep me posted on the outcome.
Best Answer