Versa Lite incorrect time

[Fitz01]

My fitbit versa lite  will not keep the correct time.

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Fitz01. Welcome to the forums.

Thank you for providing the details about this difficulty with your Versa Lite. 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with.  

If you've tried the above but to no avail, make sure you're not running into syncing issues. For more information, see Why won't my Fitbit device sync? 

If the issue is still not solved, but you can confirm that your Versa is syncing, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. See: How do I change the time on my Fitbit device?

[Fitz01]

Thank you for the response. It is now working.

[ManuFitbit]

Thanks for responding @Fitz01. 

Sorry to know tha you are still experiencing the issue with the time in your device. 

Since you tried the steps and they didnt work, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

This form is only meant for you to use, so let me know once you’re done.