06-02-2021
02:46
- last edited on
06-03-2021
12:17
by
MarreFitbit
06-02-2021
02:46
- last edited on
06-03-2021
12:17
by
MarreFitbit
today between 3.15 and 3.30am my fitbit added 72,000 steps. 2 weeks ago at the same time it added 57,000 on two separate occasions. I have no idea how or why this keeps happening. Any help please
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
06-03-2021 12:52 - edited 08-29-2023 11:13
06-03-2021 12:52 - edited 08-29-2023 11:13
Hi there, @Tjacques. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite.
I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.
Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.
Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?
For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?
If you want to negate the steps tracked while you were sleeping, see How do I add, edit, or delete Fitbit data and activities?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-03-2021 12:52 - edited 08-29-2023 11:13
06-03-2021 12:52 - edited 08-29-2023 11:13
Hi there, @Tjacques. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite.
I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.
Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.
Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?
For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?
If you want to negate the steps tracked while you were sleeping, see How do I add, edit, or delete Fitbit data and activities?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...