Versa Lite is losing time

[Honan]

My Fitbit versa lite is losing time have chatted with various agents regarding the issue unfortunately still not been resolved. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Honan. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen that our Support Team has notified you that you should receive a follow up email in the next 48. Please stay tuned to your inbox! 

Thanks for your understanding. Have a good day! 

[SunsetRunner]

I am having the same issue and having trouble syncing since Thursday last week it had not tracked my sleep

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome on board. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. Once you managed to sync your watch, the sleep feature should start working as well. 

If you continue having syncing difficulties, see Why won't my Fitbit device sync?