Versa Lite is losing time

[R83]

My Versa Lite is losing time. I've tried syncing, restarting, turning Bluetooth on and off, and reinstalling the Fitbit app. I've had the watch for about 5/6 years. Is it possible that the watch has just run it's course and it's time for a new one? Thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @R83. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa Lite. 

In addition to the steps you've done, please try the following: 

• Unpair your Versa Lite from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa Lite.
• If there is no connection, restart your Versa Lite.
• Once your Versa Lite is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa Lite first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. Keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with.

Regarding your question, please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. 

[R83]

Thank you for the information but after completing the steps you provided, my watch is now 33 minutes off.