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Versa Lite is not syncing

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‎07-26-2021 13:42 - last edited on ‎08-01-2021 18:42 by Fitbit Moderator

‎07-26-2021 13:42 - last edited on ‎08-01-2021 18:42 by Fitbit Moderator

what a bunch of bs.  can someone answer a direct question

 

Moderator Edit: Clarified subject and updated label

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4 REPLIES 4

‎07-26-2021 13:54

‎07-26-2021 13:54

Hi @rosswood  Which Fitbit do you have? I'll move it to that forum area for more relevant responses.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-01-2021 18:49 - last edited on ‎02-13-2024 08:54 by Fitbit Moderator

In response to Odyssey13

‎08-01-2021 18:49 - last edited on ‎02-13-2024 08:54 by Fitbit Moderator

Hi @rosswood. Welcome to the Community. @Odyssey13 Thanks for stopping by to help our members.

@rosswood I've moved your post to the Other Versa Smartwatches board as there are more chances to get related replies here. I'm sorry for the difficulties you're experiencing with your watch and to help you out, may I know what is your question? If the issue is with your watch not syncing, may I know the model of your phone? Also, do you see an error message on the Fitbit app when trying to sync?

Because your post didn't mention, I'd recommend trying the troubleshooting steps described in this help article to get your watch syncing correctly.

Hope this helps.

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‎08-03-2021 19:34 - last edited on ‎08-04-2021 15:44 by

In response to LizzyFitbit

‎08-03-2021 19:34 - last edited on ‎08-04-2021 15:44 by

Hi, 1) fitbit versa light no longer syncing since 22jul; no error msg. rcd.
Thx.

 

Update:

 

trying to continue syncing to windows 10; have tried turning on/off btooth

 

 

Moderator edit: merged replies

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‎08-08-2021 15:32 - last edited on ‎02-13-2024 08:55 by Fitbit Moderator

In response to rosswood

‎08-08-2021 15:32 - last edited on ‎02-13-2024 08:55 by Fitbit Moderator

Hi @rosswood. It's good to see you again.

Thanks for letting me know that your Versa Lite isn't syncing, as well as trying some steps on your own. I understand how you're feeling about this situation and to work on this together, may I know if you've also tried the suggestions described in this help article? If you have, let me recommend these other steps to reconnect your watch to your account:

  1. Remove your Versa Lite from the Bluetooth settings in your computer.
  2. Make sure the Bluetooth is turned off on any other devices nearby.
  3. Restart your Versa Lite to refresh its performance.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select your Versa Lite, tap Replace Device and follow the on-screen instructions.

Hope this helps.

Best Answer