Versa Lite is unresponsive

[Dravek]

Hi. My Versa Lite 2 has suddenly stopped working. I took it off to take a shower, went back to it and the screen was black. No matter how many times I pressed the button it did nothing. I put it on charge (although I knew it didn't need charging) and once again absolutely nothing happened. I'm totally puzzled.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Dravek. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out.

In addition to the steps you've done so far, I suggest trying the following:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
  
  

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa Lite from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

[Dravek]

Hi. I'm sorry to say that your answer has done nothing to help me. I have pressed the button, held it in for 10 seconds, 20 seconds and there is no activity at all. No vibration, nothing on the screen, nothing at all. 😭