help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite keeps blinking with Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-08-2019 09:05 - last edited on ‎12-09-2019 15:12 by Fitbit Moderator

‎12-08-2019 09:05 - last edited on ‎12-09-2019 15:12 by Fitbit Moderator

This morning I started to update my versa lite from the app. The update never finished. Now my versa lite is blinking with the logo and is not responsive.

 I tried the factory reset. Didn’t work. Any other suggestions?

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-09-2019 15:20

‎12-09-2019 15:20

Hi @Yael.medina. Welcome to the Forums.

 

Thanks for letting me know about your Versa Lite and the steps tried on your own. Nice way to start! To work on this together, please give a try to the following steps so we can reconnect your watch to your account and proceed with the firmware update:

 

  1. Remove the Versa Lite from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby. This is just for this process.
  3. Force quit the Fitbit app and reboot your phone:
    For iOS devices, check this article.
    For Android devices, check this article.
  4. Perform a regular restart on your Versa Lite and leave it plugged in.
  5. Open the Fitbit app, tap on your profile's icon > set up a device.
  6. Select your Versa Lite and follow the onscreen instructions.

 

If the issue persists, please provide me with your phone's model and OS version. Also, let me know the error message displayed on the app. These details will help me to investigate further.

 

Let me know how everything goes.

Best Answer
0 Votes