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Versa Lite keeps losing time

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My fit bit keep falling behind on the time.  I sync it late afternoon then in the morning it was 10 min behind.    This has been happening for the past couple of days.   

 

Moderator Edit: Clarified subject

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Hi there, @Boslady. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

Have you experienced syncing difficulties? Keep in mind that your Versa Lite may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

Hi there, @Boslady. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

Have you experienced syncing difficulties? Keep in mind that your Versa Lite may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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