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Versa Lite logging steps when not in use

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‎08-09-2020 21:02 - last edited on ‎08-12-2020 14:38 by

‎08-09-2020 21:02 - last edited on ‎08-12-2020 14:38 by

I haven't worn my Versa lite in over a week. It's been in a basket that holds towels, on its its charging base. Imagine my surprise when I grab it today and see it has logged over 12,000 steps each day for the past week. Today, I put it on for the first time in a week. While sitting at my kitchen table, it gave me the notification that I hit 20,000 steps. To answer the usual questions, the basket wasn't near anything with vibrations, I did a hard reset on my Fitbit, and uninstalled and reinstalled the app on my phone. Anyone else have this issue?

 

 

Moderator edit: subject for clarity and label 

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‎08-12-2020 14:36

‎08-12-2020 14:36

Welcome to the Fitbit Community, @Izzysgirl77.

 

I am sorry to hear your Versa Lite is counting steps when not in use. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

 

By the way, I've moved your post to Versa Smartwatches board so we can keep our forums organized.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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