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Versa Lite no longer counting steps

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‎12-10-2019 06:33

‎12-10-2019 06:33

Versa Light purchased in August no longer recognizing movement. Stopped counting steps and does not wake with arm movements.

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‎12-10-2019 08:51

‎12-10-2019 08:51

@Dzchaney Hello!  Have you tried restarting your device or performing a factory reset?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎12-10-2019 09:54

In response to Heather-S

‎12-10-2019 09:54

Yes, have done the new firmware update. Tried Reset once. It was doing it before I did the update, no change after. New development, noticed it yesterday.

Sent from my Iphone
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‎12-14-2019 11:53

In response to Heather-S

‎12-14-2019 11:53

I did the factory reset this morning and reinstalled the tracker. I am still evaluating, but I still don’t think it is tracking steps correctly.  Still doesn’t wake upon arm movements.

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