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Versa Lite not getting notifications

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‎05-21-2020 22:31 - last edited on ‎08-10-2020 07:10 by Fitbit Moderator

‎05-21-2020 22:31 - last edited on ‎08-10-2020 07:10 by Fitbit Moderator

Whenever I charge the Fitbit versa lite, I stop getting notifications. I have to delete the app and install again and redo the setting up. How do I fix this, it's very annoying since I have to charge every other day.

 

 

Moderator edit: updated subject for clarity

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‎08-10-2020 07:09

‎08-10-2020 07:09

Hi @Festejito, welcome to our Fitbit Community! I'm sorry to hear that your Versa Lite stopped getting notifications. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 hours and see if it receives notifications properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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