Versa Lite not showing correct time

[marlise.leroux]

I set up my fitbit last night - I do not want it to use network provided time.  My Samsung phone is not using network provided time, and need the watch to show the same time as my phone - putting off the network provided time in the fitbit app does nothing.  Switched off fitbit and phone, switched back on, switched network provided time on and off and on and off, and just cant get my phone and the fitbit to show the same time.  What am I doing wrong?

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @marlise.leroux. I'm sorry for the late response. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Note that if your device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Please keep in mind that the time might be showing wrong if your Versa Lite hasn't synced. So, I'd recommend trying the steps provided in the help article: Why won't my Fitbit device sync?

If your Fitbit is still having difficulties to sync after following the troubleshooting steps, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Versa Lite and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

Keep me posted, I'll be around.