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Versa Lite not swiping or tapping

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‎03-02-2020 13:10 - last edited on ‎03-03-2020 04:27 by Fitbit Moderator

‎03-02-2020 13:10 - last edited on ‎03-03-2020 04:27 by Fitbit Moderator

Hi, I got my versa lite 2 months ago however a couple days ago it stopped allowing my to swipe or tap, I tried restarting my holding the button but this didn’t fix the issue. I contact the Fitbit team but they are not very helpful in helping my solve the issue, giving me links to do a USB firmware update which do not work and factory reset - I have tried to reset it which it appears it has done but now won’t switch on! Any help would be appreciated!

 

 

Moderator edit: updated subject for clarity

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‎03-03-2020 04:27

‎03-03-2020 04:27

@FionaMacKenzie, welcome to our Fitbit Community! Regarding the swiping issues that your Versa Lite display is experiencing, I appreciate the time spent trying the recommended troubleshooting steps.

 

Since you mentioned that you already tried the troubleshooting steps that our Support team shared, please reply to their last email and let them know that the issue persists. They'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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‎03-03-2020 08:40

In response to JuanJoFitbit

‎03-03-2020 08:40

@JuanJoFitbit  - thank you for your response. I have now responded to the email and just awaiting the reply. I hope they can help as you can imagine i have quite frustrated as i have not had the device very long. 

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