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Versa Lite not syncing with challenges

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‎07-30-2020 10:25 - last edited on ‎07-31-2020 06:04 by Fitbit Moderator

‎07-30-2020 10:25 - last edited on ‎07-31-2020 06:04 by Fitbit Moderator

I contested an erroneous charge for Fitbit premium and since then my Versa Lite has stopped syncing with any of the challenges. I walked 2.5 miles and it recorded nothing. The app itself works, the watch works, but the challenges aren’t. 

 

Moderator Edit: Clarified subject

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‎07-31-2020 06:41 - edited ‎10-03-2023 17:15

‎07-31-2020 06:41 - edited ‎10-03-2023 17:15

Hi there @Teresaisamazing, welcome to the Community Forums. Thanks for the details shared in your post about your challenges not being updated and for making sure that your Versa Lite is syncing as well as the Fitbit app is working. I totally understand where your concern is coming from, I'll be glad to help. 

I've seen that your contacted our Support Team just right after posting here in regards to this issue and they're still helping you to get it solved. Please stay tuned to your inbox for updates on your case. 

Maria | Community Moderator, Fitbit


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