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Versa Lite not syncing with iPhone 8+

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‎09-24-2020 08:32 - last edited on ‎09-25-2020 19:24 by Fitbit Moderator

‎09-24-2020 08:32 - last edited on ‎09-25-2020 19:24 by Fitbit Moderator

Suddenly my Versa won’t sync. It used to do it, but not anymore.

 

-I have an Iphone 8 plus

-I already turn off and on my phone Bluetooth -Forced shut down the app an opened it again

-Restarted the watch and nothing

-Uninstalled and installed the app and nothing

-Restarted the phone and nothing

I did everything the troubleshooting says and nothing.

Can anyone help me?

 

Moderator Edit: Clarified subject

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‎09-25-2020 19:23

‎09-25-2020 19:23

Hi @Alugasa, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iPhone that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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