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Versa Lite not syncing with iPhone 8

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‎11-01-2021 03:45 - last edited on ‎11-10-2021 15:59 by Fitbit Moderator

‎11-01-2021 03:45 - last edited on ‎11-10-2021 15:59 by Fitbit Moderator

My Fitbit has refused to work properly since my iPhone 8 got updated last week. My iPhone can’t connect via Bluetooth and vice versa. I’ve tried resetting both phone n watch several times. It also refuses to synch with phone, app working fine tho watch loses time etc 

 

Moderator edit: updated subject for clarity

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‎11-10-2021 15:59

‎11-10-2021 15:59

Welcome to the Fitbit Community, @Dingbat1.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa Lite. Thank you for trying to get them resolved before contacting us.

 

I would recommend setting up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1636588647011.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you experience difficulties during the set up process, please follow these troubleshooting steps.

 

Our team has recently released a new version of the Fitbit app (3.50 iOS). For instructions how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

Hope this helps.

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