Versa Lite not syncing

[SunsetRunner]

I have been battling with Fitbit since buying my Versa Lite in July. I have spent easily 15 hours on this process now.  Including them shipping me a new one (after I had to ship back to them first and it took 2 1/2 weeks shipping time which put me out of a watch for a month) Today I downloaded my android update with optimism.  And it did not work. deleted everything off my phone, revoked all my access, did a factory reset on my Versa. I tried again. 

Nothing will sync and My Fitness Pal gave an error and that was the final straw. I just purchased a Garmin Forerunner 35, Easy-to-Use GPS Running -- for sale for $99 and it has GPS which means it will work for Strava and I save myself $60 once I return this garbage.  

This was my 4th Fitbit device and I was a loyal customer. The support I received was horrible, they are knowly selling defect devices with huge syncing errors but yet keep on pushing out new devices w/out any care of concern for their old ones working. 

For record my connection was the following:
Samsung S9--with all the latest updates

Versa Lite --with all the latest updates

Moderator edit: word choice and subject for clarity

[LiliyaFitbit]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the issues you had with the Fitbit Versa Lite and your experience with Customer Support. I understand how frustrating this is for you as you've been a Fitbit Customer for a long time and tried to resolve the issues with your device. I am sorry that you are going through this situation and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

I apologize for any disappointment. I respect your decision and wish you the best of luck with your health and wellness goals.

I'll be around if you need further assistance.