help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2020 19:48 - last edited on ‎10-03-2020 11:10 by Fitbit Moderator

‎10-02-2020 19:48 - last edited on ‎10-03-2020 11:10 by Fitbit Moderator

I have tried everything and it won't sync with my phone.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-03-2020 11:08

‎10-03-2020 11:08

Hi @Jenketterer1023, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa Lite since it stopped syncing with your phone. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch and see if it syncs properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎10-05-2020 14:34

In response to JuanJoFitbit

‎10-05-2020 14:34

I have tried everything! Unpaired it to my phone. Uninstalled the app. Factory reset. Reinstalled and now all I get is the "data not cleared sync and try again" screen. 

This isn't even a year old and it's really frustrating!! 

Best Answer
0 Votes