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Versa Lite not syncing

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‎11-27-2020 01:05 - last edited on ‎11-30-2020 17:25 by Fitbit Moderator

‎11-27-2020 01:05 - last edited on ‎11-30-2020 17:25 by Fitbit Moderator

Hello , my versa lite doesn’t synchronize with my iPhone 11 , it takes time to inizialize and it doesn’t work . 
I have reinstalled my versa , iPhone app... 

and I have no solution 

 

Moderator Edit: Clarified subject

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‎11-30-2020 17:25

‎11-30-2020 17:25

Hello @3ider, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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