help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2020 13:41 - last edited on ‎11-30-2020 17:21 by Fitbit Moderator

‎11-26-2020 13:41 - last edited on ‎11-30-2020 17:21 by Fitbit Moderator

Over the last week or so my Versa 2 will randomly stop displaying the screen. I can feel it vibrate for notifications and it still counts steps, tracks sleep, etc, but the screen is black. It does nothing when I press the side button. I’ve tried holding it down to reset, but again, it does nothing. No logo comes up. I have let the battery run completely down and then recharge and it worked for a day, but then the same issues started again. I’ve had it for just over a month. Help! 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-30-2020 17:21

‎11-30-2020 17:21

Hi @Jewels08, welcome to the Community Forums.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes