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Versa Lite not tracking all stats

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‎01-21-2020 17:35 - last edited on ‎01-23-2020 13:09 by

‎01-21-2020 17:35 - last edited on ‎01-23-2020 13:09 by

Today my Versa Lite stopped showing heart rate, steps and active minutes. The icons show but no data.  The total distance is showing an amount along with calories used.  I've restarted the watch and it is fully charged.  Any suggestions?  

 

 

Moderator edit: subject for clarity

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‎01-23-2020 13:08

‎01-23-2020 13:08

Welcome to the Fitbit Community, @UpNorthMom. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Versa Lite stopped showing your heart rate, steps and active minutes. Thank you for your troubleshooting efforts and the additional details. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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