Versa 2 not getting text messages

[JaySal]

I got my wife a versa 2 for Christmas and we set it up on her Galaxy s10 and it worked great. The other day it stopped receiving text messages but still receives all other notifications. We have tried all the fixes that are posted and it still doesn't work. I paid alot of money for this device and would like it to work properly. Please help me fix this.

[JuanJoFitbit]

@JaySal, it's great to see you in our Fitbit Community. By the way, I'm sorry for the late response. I'm also sorry to hear that your Versa 2 is not receiving text notifications and I appreciate the time spent trying to get this issue resolved before contacting our forums. I understand how you feel about this.

In order to avoid any confusion on my end and providing the same information, please let me know what troubleshooting steps you have tried.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Uscskoy]

I am having the same issue! I've confirmed my settings, restarted phone and device. 

[kemac]

Hi, just letting you know that my Versa 2 has this problem as well. I've called support multiple times, and have tried all methods of trouble shooting. I was left with "we are aware of this problem and are working on a resolution'. Do you have a timeline that we might see a fix?

[Alyceel]

Spoiler

I am having the same problem, although I am not receiving any notifications on my Versa 2 from my Galaxy s10.  I have followed all the instructions from this article:

https://help.fitbit.com/articles/en_US/Help_article/1979#setup

Any help is appreciated.

[Janico]

Same issue here. Nothing fixes the issue. 

[haeff]

same issue here ,  no fix text message is the reason i bought it

[dzc]

None of the trouble shooting steps work! Stop telling people to try them and get a real fix.