help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite not tracking all steps and pace is about half

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2020 08:09

‎10-10-2020 08:09

Recently my Fitbit versa lite is tracking my pace at about double. e.g. saying that I'm doing 29' miles when I'm actually doing 15' miles on my walk. Hence it's also not counting all my steps. I compared to using Strava, both which use GPS.. How do I fix this?

Best Answer
Labels:
0 Votes
7 REPLIES 7

‎10-10-2020 18:46 - edited ‎10-10-2020 18:48

‎10-10-2020 18:46 - edited ‎10-10-2020 18:48

I'm not sure how to fix, steps are counted not with GPS but by looking at the arm motion. 

Pace is determined by distance. You did not say if the distance recorded is correct. Is your stride correctly set?

Are you using the GPS with the Fitbit recorded walk?

 

Have you done a step count test? Take a walk while counting your steps then compare to what the Fitbit says. 

Best Answer
0 Votes

‎10-10-2020 20:04

In response to Rich_Laue

‎10-10-2020 20:04

Distance is definitely not right. It is registering about half of what it
did even last week on the same route.
Best Answer
0 Votes

‎10-10-2020 20:04

In response to Rich_Laue

‎10-10-2020 20:04

The distance is registering about half as well. Even the same route as last week might register half of what it did last week and half of what the Strava app is.

Best Answer
0 Votes

‎10-11-2020 13:53

In response to eneli

‎10-11-2020 13:53

Ok but where you using the GPS?

Is Strava connected to fitbit?

Best Answer
0 Votes

‎10-12-2020 05:45

In response to Rich_Laue

‎10-12-2020 05:45

Thank you for your interest. Strava is not connected to the Fitbit. I am
using GPS on the Fitbit. The other thing the Fitbit keeps doing is changing
the lap. I have it set for one mile. And then when I start the exercise
again it changes to 3 mi. I have to change it every time. And of course
even though I go 3 mi it only tracked 1.6.

I have restarted the Fitbit 2 or 3 times. I wonder if I need to uninstall
the app on my phone and try that. Although I don't know why the steps would
be weird. This was all working more than a week ago. Strava and Fitbit were
pretty close on tracking distance. Strava does not track steps.
Best Answer
0 Votes

‎10-15-2020 05:40

‎10-15-2020 05:40

Did you try adjusting the stride length? Maybe that may help.

Best Answer
0 Votes

‎10-15-2020 06:31

In response to askmrhp

‎10-15-2020 06:31

No I didn't. I appreciate your response. My issue is that something has
changed. I just don't get why after a year I would need to do that.
Something has changed with the device and it's not my stride length or my
pace. If anything I've gotten faster not 2x slower.
Best Answer
0 Votes