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Versa not tracking steps

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‎10-14-2020 22:27

‎10-14-2020 22:27

It's stuck at zero ?? Everything else is working 

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‎10-15-2020 10:13

‎10-15-2020 10:13

Hi @Savvysumner, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa since it's not tracking steps.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your steps. Finally, monitor your watch during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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