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Versa Lite not tracking heart rate data

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‎12-05-2020 05:41 - last edited on ‎12-06-2020 14:09 by Fitbit Moderator

‎12-05-2020 05:41 - last edited on ‎12-06-2020 14:09 by Fitbit Moderator

Any one else fed up with slow responses from customer support and when they do respond they ask you to refer to their guide!

Done the restart option too many times and I’ve followed all of the advice - and frankly when they can’t solve it by sending you to their user guide they go quiet!!! So disappointed. Anyone else got any tips on how to get this working? Or is it a case of giving up and retuning to the seller for a refund???

 

Moderator Edit: Clarified subject

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‎12-06-2020 14:09

‎12-06-2020 14:09

Hi @Nickyparks6, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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