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Versa Lite stopped charging

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‎12-05-2020 23:06

‎12-05-2020 23:06

I have tried 3 times to use chat for support and it drops out every time I leave the page to look at something you've asked me to re solving my failing Fitbit. Tried again just now got msg: 'Sorry about that. Looks like someone snagged the last Fitbit chat representative' and left me an overseas pH number to call, but I'm in Australia. Fitbit Versa Lite won't start or charge. Cleaned contact points as per instruction, held down power button to to either restart it or just turn it on. No green lights, no vibration when putting it on the charger. Purchased it April 14th 2019 order #190414-1523-18792236

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‎12-06-2020 14:37

‎12-06-2020 14:37

Hi @KiwiAnna, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that your Versa Lite won't charge or turn on. Thank you for trying to resolve this and providing the additional details. I am sorry to hear about the difficulty you experienced trying to work with our Support team via chat, I am here to help. I've sent these details to our Support team and they will continue assisting you with this matter. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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