help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite not working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-01-2020 15:05 - last edited on ‎09-02-2020 21:39 by Fitbit Moderator

‎09-01-2020 15:05 - last edited on ‎09-02-2020 21:39 by Fitbit Moderator

My Versa lite battery shat the bed after 6 months.

I was offered a replacement product or 50% off a purchase. Since the product is discontinued, they could not offer a replacement. 
So they offered 50% off a new purchase. But I can only buy online from their US website (I’m in Canada), not a local retailer. So Instead of buying a versa 2 at sport chek for $220, I can buy it for $260 on the website with the exchange rate and shipping. Cool dude. 
Also, Why would I want to buy a more expensive watch when the one I bought didn’t even last 6 months?

fitbit is clearly a garbage budget smart watch

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎09-07-2020 02:57

In response to RicardoFitbit

‎09-07-2020 02:57

Thank you for your response. As an update, after several emails back and forth, customer support did honor their warranty by offering a free upgrade to a better fitbit watch. I am much happier with this solution.

View best answer in original post

Best Answer
3 REPLIES 3

‎09-02-2020 21:39

‎09-02-2020 21:39

Hi @Melc222, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

Best Answer
0 Votes

‎09-07-2020 02:57

In response to RicardoFitbit

‎09-07-2020 02:57

Thank you for your response. As an update, after several emails back and forth, customer support did honor their warranty by offering a free upgrade to a better fitbit watch. I am much happier with this solution.

Best Answer

‎09-09-2020 20:15

In response to Melc222

‎09-09-2020 20:15

You're welcome @Melc222, your reply is also appreciated.

 

Thanks for your update, I'm happy to know that our Customer Support team provided you assistance to get you back on track. Please do not hesitate to contact me back if you need anything else, I'll be around.

 

Thanks for being part of the Fitbit family! 

Best Answer
0 Votes