help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite randomly shutting off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2020 06:53 - last edited on ‎11-13-2020 15:07 by Fitbit Moderator

‎11-12-2020 06:53 - last edited on ‎11-13-2020 15:07 by Fitbit Moderator

My fitbit versa lite keeps shutting off after a few minutes. Its been doing this for a few days. I bought the fitbit in July so its not very old.  The only way to turn it back on is to connect to the charger. When I see the fitbit logo I take it off the charger and it says 100% battery. Sometimes when I put it on the charger it says 0% but then I take it off and reput it on the charger and get the fitbit logo and it says full charge. I tried doing a factory reset the other day and it still has issues after that. The firmware updated on the day that this started happening. Then after the factory reset it was updated again but that time took over an hour and a half and a couple times of taking it on and off the charger when the fitbit decided to shut off during the update even when it was on the charger. Any advice would be appreciated. I bought this one to replace my charge 2 which the battery had died on after 3 years of having it.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-13-2020 15:07

‎11-13-2020 15:07

Hello @AlishaH, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this situation can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes