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Versa Lite reboot loop - Unable to setup

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‎07-24-2020 02:37 - last edited on ‎07-26-2020 13:31 by Fitbit Moderator

‎07-24-2020 02:37 - last edited on ‎07-26-2020 13:31 by Fitbit Moderator

Hi,

 

My Fitbit Versa Lite is currently stuck on the setup screen with the rolling "To start..." messages in different languages.

 

I've ran the latest firmware update and my phone is telling me it's 100% done, however the Fitbit keeps restarting itself and landing back on the setup screen.

 

Any tips? Thanks

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-26-2020 13:30 - last edited on ‎07-15-2025 07:52 by Fitbit Moderator

‎07-26-2020 13:30 - last edited on ‎07-15-2025 07:52 by Fitbit Moderator

Hi @Smarron17, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Because your Versa Lite is restarting several times, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎09-14-2020 07:25

In response to RicardoFitbit

‎09-14-2020 07:25

Could you please send me the information you send to the other user with the same problem. TIA 

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‎09-14-2020 08:04

In response to RicardoFitbit

‎09-14-2020 08:04

This is also affecting me and a number of my colleagues, so sending on the same information would be really helpful. 

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‎09-14-2020 10:47

In response to RicardoFitbit

‎09-14-2020 10:47

could you please send it to me as well, mines doing the same thing. Have contacted tech support and so far hasnt been resolved,

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